Morning Call List — call HOT first
| Lead | Interest | Stage | Last seen | Assigned | Action |
|---|
Claim a lead before calling so the team doesn't double-call. "Called" keeps it on the list as contacted; "Converted" / "Close" removes it.
Captured Leads — auto-detected from WhatsApp, newest first
| Lead | Interest | Score | Status | Received | Action |
|---|
Detected and scored automatically — the sales team is pinged the moment a lead lands. "Contacted / Won / Lost" updates the lead so the counts above stay accurate.
Unanswered Messages
| From | Message | Type | Waiting | Action |
|---|
These inbound messages never got a bot reply (failed processing, unsupported type, or crashed run). Open the chat, reply manually, then Dismiss.
Orders
| No | Customer | Product | Total | Location | Status |
|---|
Support Tickets
| Ticket | Customer | Service | Issue | Priority | Age | Status |
|---|
Products & Prices — the bot quotes ONLY these
| Product | Price USD | Billing | Status |
|---|
Price changes apply to the bot on the very next customer message — no restart needed. Deactivate removes a product from the bot's price list without deleting it; the bot will route those questions to Sales instead of quoting.
Panel Login Access — who can sign in
| Name | Number |
|---|
Added numbers can log in immediately (they request their own OTP). Removing a number blocks new logins, but a device already signed in stays signed in until its token expires (30 days) or they log out. The last remaining number cannot be removed — so you can't lock everyone out.